Return and Refund
All packages are sealed and the retailers need not accept packages where the seal is tampered. Acceptance of a tampered of a damaged box will automatically disqualify any return claims for physically damaged or defective products, incorrect product or missing accessories.
A retailer can request for replacement due to the following reasons: damaged in shipping, Defective item, Item(s) missing, wrong item shipped. One must raise a replacement request within a duration of 3 days through the application.
Once the replacement request has been raised, the following steps shall be followed:
1. The Retailer is asked for "Reason for Return".
2. An intimation shall be provided to Arzooo seeking either "approval" or "rejection" of the replacement request.
a) In case Arzooo accepts the replacement request, the retailer shall return the product to Arzooo and only after return of the product, Arzooo shall be obliged to provide the replacement product.
b) If the replacement request is denied, within seven 3 days from the date of replacement request, refund shall be processed in favor of retailer and Arzooo shall be liable to refund the amount within 7 business days.
3. All items to be returned must be in their original conditions along with the following:
a) Original order invoice
b) Original packaging with labels, user manuals and warrantee cards.
c) Serial number of the product being returned should match our system.
d) Any accessories or components, combo, freebies you received with the purchase
4. All shipping and other replacement charges shall be borne and incurred by the Arzooo.